{"id":34480,"date":"2023-08-31T10:04:50","date_gmt":"2023-08-31T14:04:50","guid":{"rendered":"https:\/\/www.socdem.org\/droits-de-leleve-et-des-parents\/"},"modified":"2023-08-31T10:21:42","modified_gmt":"2023-08-31T14:21:42","slug":"droits-de-leleve-et-des-parents","status":"publish","type":"page","link":"https:\/\/www.socdem.org\/en\/droits-de-leleve-et-des-parents\/","title":{"rendered":"Student and Parent Rights"},"content":{"rendered":"<p><b>Student and parent rights<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The National Student Ombudsman is responsible for applying the complaint and report processing procedure in Qu\u00e9bec\u2019s education system.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As part of this province-wide and standardized procedure, the National Student Ombudsman is assisted by Regional Student Ombudsmen throughout Qu\u00e9bec. Together, they ensure that student and parent rights are upheld. As a result, they contribute to the continuous improvement of education system services.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b><i>Filing a complaint<\/i><\/b><\/p>\n<p><span style=\"font-weight: 400;\">Should the student or their parent be dissatisfied with the educational services they received, are receiving, should have received, or need, they can file a complaint based on a procedure that consists of a maximum of three steps:\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\"><strong>Step 1<\/strong> \u2013 Person directly concerned or the person\u2019s immediate superior<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To file a complaint, the student or their parent must first approach the person directly concerned or that person\u2019s superior.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The complaint may be verbal, but it is better if it is made in writing.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The person who receives the complaint has 10 working days to respond.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\"><strong>Step 2<\/strong> \u2013 Person responsible for processing complaints<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If the student or their parent is still dissatisfied with how the complaint is being handled, or if the 10-day deadline has expired, they may then approach the person responsible for processing complaints within the school service centre, the school board or the private educational institution, as the case may be.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The complaint may be verbal, but it is better if it is made in writing.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The person responsible for processing complaints has 15 working days to respond.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ins\u00e9rer ici le nom et les coordonn\u00e9es du RTP responsable de votre organisme scolaire<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ins\u00e9rer ici le lien vers le formulaire de plainte au RTP\u00a0:\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/can01.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fpne.gouv.qc.ca%2FAnonymous%2FIndex%2Fa1feb0c1-fd38-4675-ab7d-d4e3f80c0fcf%2F88a1a595-0e6a-42f6-93f5-1a7c1525b078%3Flang%3Den-US&amp;data=05%7C01%7CFrederic.Dufour%40pne.gouv.qc.ca%7C4a221734a2dd41e09c1008db9fe54a9e%7C2ce8fc18a5b048ec9200287a89068904%7C0%7C0%7C638279579367177080%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=SNGYdHtk%2FpQ2SkQIi%2Bq82jIMMRN2sLkN8tl%2F3z2vgHQ%3D&amp;reserved=0\"><span style=\"font-weight: 400;\">https:\/\/pne.gouv.qc.ca\/Anonymous\/Index\/a1feb0c1-fd38-4675-ab7d-d4e3f80c0fcf\/88a1a595-0e6a-42f6-93f5-1a7c1525b078?lang=en-US<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\"><strong>Step 3 \u2013<\/strong> Regional Student Ombudsman<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If the student or their parent is still dissatisfied with how the complaint is being handled, or if the 15-day deadline has expired, they may contact their Regional Student Ombudsman, who will help them draft their written complaint.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The student or their parent may choose the form of communication that best suits them among the following:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Web complaint form: pne.gouv.qc.ca\/formulaire\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Phone\u00a0or text message: 1-833-420-5233<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email: <\/span><a href=\"mailto:plaintes-pne@pne.gouv.qc.ca\"><span style=\"font-weight: 400;\">plaintes-pne@pne.gouv.qc.ca<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Regional Student Ombudsmen have 20 working days to examine the complaint and issue their conclusions. If they deem that the complaint is substantiated, they may make recommendations \u00a0 to the school service centre, the school board or the private educational institution.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, before the conclusions are sent, the National Student Ombudsman examines them. He or she has up to 5 working days to decide whether to examine the complaint in turn. If so, he or she has 10 working days to complete the examination and, if need be, to substitute his or her conclusions or recommendations for those of the Regional Student Ombudsman.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Regional Student Ombudsman then informs the complainant and the school service centre, school board or private educational institution about the conclusions and any recommendations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The school service centre, school board or private educational institution has 10 working days to inform the complainant and the Regional Student Ombudsman of whether it intends to follow up on the conclusions and recommendations made to it, or of its reasons if it has decided not to act on them.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-34482\" src=\"https:\/\/www.socdem.org\/wp-content\/uploads\/2023\/08\/202308_PNE_ProcessusPlainte_AN-1-300x152.jpg\" alt=\"\" width=\"1119\" height=\"567\" srcset=\"https:\/\/www.socdem.org\/wp-content\/uploads\/2023\/08\/202308_PNE_ProcessusPlainte_AN-1-300x152.jpg 300w, https:\/\/www.socdem.org\/wp-content\/uploads\/2023\/08\/202308_PNE_ProcessusPlainte_AN-1-1024x519.jpg 1024w, https:\/\/www.socdem.org\/wp-content\/uploads\/2023\/08\/202308_PNE_ProcessusPlainte_AN-1.jpg 1366w\" sizes=\"auto, (max-width: 1119px) 100vw, 1119px\" \/><\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><span style=\"font-weight: 400;\">Note that in the case of <\/span><b>sexual violence<\/b><span style=\"font-weight: 400;\">, the student or one of their parents may, if they wish to do so, approach the Regional Student Ombudsman directly.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p><b><i>Making a report<\/i><\/b><\/p>\n<p><span style=\"font-weight: 400;\">A report, which anyone can make, is possible only if it concerns sexual violence<\/span><span style=\"font-weight: 400;\"> against a student who attends an educational institution.\u00a0<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><span style=\"font-weight: 400;\">Such a report is <\/span><b>made directly to the Regional Student Ombudsman<\/b><span style=\"font-weight: 400;\">, omitting the first two steps, by:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">a teacher<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">a non-teaching professional staff member<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">a member of the executive staff\u00a0of an educational institution<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">other students or one of their parents<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">etc.<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\">The person who makes the report may choose the form of communication that best suits him or her among the following:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Web complaint form: <\/span><a href=\"https:\/\/can01.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fpne.gouv.qc.ca%2FAnonymous%2FIndex%2Fa1feb0c1-fd38-4675-ab7d-d4e3f80c0fcf%2F7cd4e09a-a5c8-4fdb-9588-4a8d73f87640%3Flang%3Den-US&amp;data=05%7C01%7CFrederic.Dufour%40pne.gouv.qc.ca%7C4a221734a2dd41e09c1008db9fe54a9e%7C2ce8fc18a5b048ec9200287a89068904%7C0%7C0%7C638279579367177080%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=70dK%2BvYcrClwj%2BwayH8m7joNUSdq9v47hn3xShns7nI%3D&amp;reserved=0\"><span style=\"font-weight: 400;\">https:\/\/pne.gouv.qc.ca\/Anonymous\/Index\/a1feb0c1-fd38-4675-ab7d-d4e3f80c0fcf\/7cd4e09a-a5c8-4fdb-9588-4a8d73f87640?lang=en-US<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Phone\u00a0or text message: 1-833-420-5233<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email: <\/span><a href=\"mailto:plaintes-pne@pne.gouv.qc.ca\"><span style=\"font-weight: 400;\">plaintes-pne@pne.gouv.qc.ca<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Reports are <\/span><b>fast-tracked<\/b><span style=\"font-weight: 400;\">. The information that could serve to identify the person who makes the report is kept confidential, unless the person\u2019s consent has been given. If required by law, the Regional Student Ombudsman discloses the person\u2019s identity to the Director of Youth Protection.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Regional Student Ombudsmen may also, on their own initiative, process cases of sexual violence.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Protection against reprisal<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The <\/span><i><span style=\"font-weight: 400;\">Act respecting the National Student Ombudsman<\/span><\/i><span style=\"font-weight: 400;\"> protects against reprisal people who, in good faith, make a report or file a complaint, cooperate in the processing of a report or complaint or accompany a person who makes a report or files a complaint.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It is also prohibited to threaten to retaliate against a person to dissuade him or her from filing a complaint or making a report.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The following are presumed to be reprisal measures against students or their parents:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Depriving them of rights<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Treating them differently<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Suspending or expelling the student<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">For the staff members of an educational institution who make a report or cooperate in the examination of a complaint or report, the following are presumed to be reprisal measures:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Their demotion<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Their suspension<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Termination of their employment<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Their transfer<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Disciplinary sanctions or other measures that adversely affect their employment or working conditions.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Fines for a natural person who retaliates or threatens to retaliate range from $2,000\u00a0to $20,000. Fines can vary from $10,000\u00a0to $250,000\u00a0for legal persons.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Student and parent rights The National Student Ombudsman is responsible for applying the complaint and report processing procedure in Qu\u00e9bec\u2019s education system. As part of this province-wide and standardized procedure,&#8230;<\/p>\n","protected":false},"author":35,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-34480","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Student and Parent Rights - Primary School Socrates and Demosthenes<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.socdem.org\/en\/droits-de-leleve-et-des-parents\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Student and Parent Rights - Primary School Socrates and Demosthenes\" \/>\n<meta property=\"og:description\" content=\"Student and parent rights The National Student Ombudsman is responsible for applying the complaint and report processing procedure in Qu\u00e9bec\u2019s education system. 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